Privacy Policy

Green and Glass Ltd (trading as Green & Glass) is the data controller for personal data collected through this website and our sales, design and installation services.

• Registered address: 9 Garden Road, Charlton Kings, Cheltenham, England, GL53 8LJ
• Company number: 17207996
• ICO registration number: [ICO registration number — pending]
• Email: info@greenandglass.com
• Phone: 01242 468823

Depending on how you interact with us, we may collect:

• Enquiry data — name, email, phone, postcode, project type, budget range, and the details of your message.
• Competition entry data — name, email, location, and marketing preference.
• Order & contract data — installation address, delivery details, payment information (processed by our finance / payment provider — we do not store card details).
• Website usage data — IP address, device / browser type, pages visited and referring URL, collected via cookies and analytics (see section 8).
• Correspondence — records of emails, calls and messages you exchange with us.

We only send marketing emails to individuals who have ticked the marketing opt-in box on our enquiry or competition forms, or to existing customers about similar products (the “soft opt-in” permitted under PECR).

Every marketing email includes a one-click unsubscribe link. You can also withdraw consent at any time by emailing info@greenandglass.com.

We only share your data with trusted third parties who help us run the business:

• Our installer network (to deliver and fit your building)
• Finance provider [TODO: name] — if you apply for monthly finance
• Email & CRM provider [TODO: name, e.g. Resend / HubSpot]
• Website hosting [TODO: name]
• Analytics provider [TODO: name, e.g. Plausible / Google Analytics]
• Competition partner (Raffall / Lakefest) for competition entries only
• HMRC, insurers and professional advisors where required

We never sell your personal data to third parties.

Some of our providers may process data outside the UK / EEA. Where that happens, we rely on UK-approved safeguards (adequacy decisions or Standard Contractual Clauses with the UK Addendum) to protect your data.

• Enquiries that don't lead to a sale: [TODO: e.g. 24 months]
• Customer contract & project records: [TODO: e.g. 7 years for tax purposes]
• Marketing consent records: while you remain opted-in, plus 2 years
• Competition entries: until the competition closes and the winner is confirmed, plus 12 months
• Website analytics: [TODO: e.g. 14 months]

Our website uses essential cookies to run the site and, subject to your consent, analytics cookies so we can understand how visitors use it. You can accept, reject or manage cookies via the cookie banner. [TODO: add cookie banner if not already in place, and list specific cookies used.]

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate data
• Ask us to delete your data (in certain circumstances)
• Restrict or object to our processing
• Request a portable copy of data you've given us
• Withdraw consent at any time
• Complain to the Information Commissioner's Office (ICO) at ico.org.uk or 0303 123 1113

To exercise any of these rights, email info@greenandglass.com. We aim to respond within one calendar month.

We use appropriate technical and organisational measures to protect your data — encrypted connections (HTTPS), access controls, and vetted third-party providers. No system is 100% secure, so please contact us immediately if you believe your data has been compromised.

We may update this policy from time to time. The current version is always available on this page, with the “last updated” date at the top.

Questions about this policy or how we handle your data? Email info@greenandglass.com or call 01242 468823.